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30 Day - Free Exchange Policy.
30-day after your order is delivered begins your 30day exchange and warranty.
Exchange (1 free exchange per order) your order please email info@dculturefactory.com with your order number and request to make an exchange and a free shipping label will be sent via email for U.S. customers only.
- Your exchange will only ship once our team has confirmed received the correct items you are exchanging. We cannot ship your exchange before we receive the original items in your order.
-The exchanging items must be clean, unworn and shipping with original packaging to be accepted.
- After exchange is requested the package must be shipped to us within 5 business days.
- Due to high demand we cannot guarantee the items your originally purchased will be available to exchange later. (Ex. If you would like to exchange your size 6 ring to a six 7 - it is possible we may be sold out of the size 6 and cannot exchange for that size)
(Sizes and items for exchange are not guaranteed until receipt of return item.)
International exchanges - Will be required to pay the shipping fees in order to exchange their items.
Replacement/Warranty - If your item is damaged within the 30 days of delivery we will gladly replace your item and send you another for free.
( Replacement of original item and original size only)
Requirements for Claiming your warranty - An image of the damaged item is required to claim your replacement in addition to your order being within the 30 days from your delivery date.
-Due to high volume orders we cannot always guarantee the size or item you will need to replace will be available.
*If an item damaged in shipment we will send you a shipping label and replace the damaged item*
-We do not offer money back refunds or cancellations of orders.
-Item damaged? We offer a 30day damage replacement warranty. ( Please check our Replacement/damage policy above )
-Wrong size or item? We offer free U.S. exchanges ( Please check our exchange policy above)