FAQ

You can track your package using the information provided in your order confirmation email. Simply input the tracking number here and follow your package right to your door

Route Protection is a great new addition to the D Culture Factory checkout process, to help our customers once their orders have been shipped. Route makes the shipping process easier by guaranteeing your order arrives safely to their destination or you have the option of getting a refund or the missing items resent to you if in stock. Why worry when you can have your order tracked and safe with Route Protection, gaining access to your order through their app, through text, or with a quick email update. Route Protection
costs  $2.15 cents if the order is $100 or less and then anything above $100 is 2% of the cart value. By opting out of the Route Protection shipping option at checkout, D Culture factory is not liable for
lost, damaged, or stolen packages during transit.

We ask that you wait 30 days before filing a lost package claim. We can assist you with the filing of the claim after the 30 day period, simply send an email with the order number to info@dculturefactory.com

We process orders Monday -Sunday, 10am - 4:00pm. If you place an order after this time, we cannot guarantee it will ship out the same day as the order was received. Need your order soon? We offer speedier delivery options for those looking to get their orders within 2 - 3 days, just select Priority or Next Day shipping at checkout.

I need to cancel my order.

No worries! Orders can be canceled anytime
before receiving a shipping confirmation email. After shipping confirmation?
Reach out to us at info@dculturefactory.com and we will initiate a return.

 Customers initiating a return are responsible for shipping fees. Please refer to returns
for more details.

Looking to make a custom order? Please fill out our contact form and we will do our best to help.